Senior Branch Manager - MidCity
Company: PNC Financial Services Group
Location: Huntsville
Posted on: May 27, 2023
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Job Description:
Job ProfilePosition OverviewAt PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. We work together each day to foster an inclusive
workplace culture where all of our employees feel respected, valued
and have an opportunity to contribute to the company''s success. As
a Branch Manager Sr within PNC''s Retail organization, you will be
based in Huntsville, Alabama at the MidCity Branch.Job
DescriptionManages priorities through planning and execution to
drive all aspects of branch performance. Drives revenue and
customer loyalty through consultative interactions with clients,
and solutions that help them achieve financial well being. Creates
a differentiated customer experience, making banking easy in an
omni channel environment. Leads and influences the agenda of a
broad range of eco-system partners. Accountable for risk management
and compliance in a complex business environment. Builds a high
performing team through the attraction, on-boarding, coaching and
development of branch team members.Leads, plans and executes a
branded sales process to achieve sales targets and customer
loyalty. Grows branch revenue through the acquisition and
share-of-wallet growth of consumer and business households and by
effectively leading eco-system partnerships . Drives business
banking results primarily through business development and
community involvement activities. Coaches to consultative selling
to drive results and enable customer financial well-being. Has
foundational understanding of balance sheet and income
statement.Leads, coaches and ensures the delivery of a
differentiated client experience. Coaches team to confidently
engage with customers in technology enabled interactions, providing
solutions and advice oriented consultation that improves client
financial well-being. Leads effective problem resolution, making
banking easy for customers. Connects all of PNC, delivering a
seamless customer experience in an omni channel environment.Drives
the employee experience. Responsible for acquiring and retaining
talent through effective onboarding, coaching and development .
Makes talent development a priority for all branch team members.
Ensures employees achieve performance and activity expectations
through effective and ongoing performance management. Models PNC
values by cultivating and supporting an inclusive workplace.Manages
operational, human capital, reputational and business risk.
Exercises leadership, authority and sound decision making to
mitigate sales practice risk. Ensures compliance with regulatory
guidelines and adherence to established policies and procedures.PNC
Employees take pride in our reputation and to continue building
upon that we expect our employees to be:Customer Focused -
Knowledgeable of the values and practices that align customer needs
and satisfaction as primary considerations in all business
decisions and able to leverage that information in creating
customized customer solutions.Managing Risk - Assessing and
effectively managing all of the risks associated with their
business objectives and activities to ensure they adhere to and
support PNC''s Enterprise Risk Management Framework.PNC also has
fundamental expectations of our people managers. As a manager of
talent in PNC, you will be expected to:Include Intentionally -
Cultivates diverse teams and inclusive workplaces to expand
thinking.Live the Values - Role models our values with transparency
and courage.Enable Change - Takes action to drive change and
innovation that will transform our business.Achieve Results - Takes
personal ownership to deliver results. Empowers and trusts others
in decision making.Develop the Best - Raises the bar with every
talent decision and guides the achievement of all employees and
petenciesBranch Banking Services - Knowledge of the
responsibilities, issues, regulations, business practices, and
operations of retail banking branches; ability to provide qualified
services to customers.Delegation - Ability to empower and motivate
associates to take over tasks and responsibilities to accomplish
results for which the manager maintains ultimate
accountability.Digital Awareness - Shares, shows and supports
clients on a variety of technological digital and online tools and
resources allowing them to explore solutions to achieve their
financial goals and financial well-being through the PNC
conversation.Effective Communications - Understanding of effective
communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors.Managing Multiple Priorities - Ability to
manage multiple concurrent objectives, projects, groups, or
activities, making effective judgments as to prioritizing and time
allocation.Sales Management - Develops sales strategies that
incorporate client segments, market opportunities, competitive
forces and sales force effectiveness. Identifies priorities and
ensures sales teams execute against plans that focus on deepening
client relationships, elevating market share and increasing share
of wallet. Drives sales teams to build a strong pipeline of
prospects and clients.Work ExperienceRoles at this level typically
do not require a university / college degree, but do require
related experience or product knowledge to accomplish primary
duties. Typically 5+ years of related experience, and at least 2
years of previous supervisory experience is required. In lieu of a
degree, a comparable combination of education and experience
(including military service) may be considered.EducationNo
DegreeAdditional Job DescriptionBenefitsPNC offers employees a
comprehensive range of benefits to help meet your needs now and in
the future. Depending on your eligibility, options for full-time
employees include medical/prescription drug coverage (with a Health
Savings Account feature); dental and vision options; employee and
spouse/child life insurance; short- and long-term disability
protection; maternity and parental leave; paid holidays, vacation
days and occasional absence time; 401(k), pension and stock
purchase plans; dependent care reimbursement account; back-up
child/elder care; adoption assistance; educational assistance and a
robust wellness program with financial incentives. To learn more
about these and other programs, including benefits for part-time
employees, visit > New to PNC.Disability Accommodations
Statement:The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call
877-968-7762 and select Option 4: Recruiting or contact us via
email at [Click Here to Email Your Resum]. The Human Resources
Service Center hours of operation are Monday - Friday 9:00 AM to
5:00 PM ET.Equal Employment Opportunity (EEO):PNC provides equal
employment opportunity to qualified persons regardless of race,
color, sex, religion, national origin, age, sexual orientation,
gender identity, disability, veteran status, or other categories
protected by law.California Residents Refer to the California
Consumer Privacy Act Privacy Notice to gain understanding of how
PNC may use or disclose your personal information in our hiring
practices.
Keywords: PNC Financial Services Group, Huntsville , Senior Branch Manager - MidCity, Executive , Huntsville, Alabama
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