Customer Accounts Manager
Company: Aaron's
Location: Cullman
Posted on: May 26, 2023
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Job Description:
We are Aaron's - an industry leader in the sales and
lease-to-own retail industry known for quality brand names and
superior customer service. We provide our team members the
opportunity to reach their full potential in a team-oriented,
high-energy, recognition-based environment with competitive pay and
benefits. This is much more than a job - it is a career with
purpose.Average Annual Total Compensation $36,757.34 This is a
non-exempt role, paid an hourly wage. The average pay reflected
includes base wages for average hours scheduled and average
incentive compensation for this role over a twelve month time
period. All average pay/compensation amounts are estimates and are
not guarantees of any specific hourly wage or incentive
compensation amount, nor of future performance.Aaron's Customer
Account Managers drive the success of our stores by leading the
customer accounts department with the primary goal of achieving
company standards for collections and lease renewals. As a Customer
Account Manager, you will strategically influence team performance
to help our customers achieve their goals of ownership and assume a
wide variety of job functions at the direction of the General
Manager.Skills for SuccessCustomer Account Managers can connect and
relate well to people, demonstrate empathy, listen attentively, and
successfully navigate difficult conversations. Strong leadership,
multi-tasking, organizational, and negotiation/persuasion skills
are essential. Like all Aaron's team members, Customer Account
Managers share our purpose and passion for making a real difference
in the lives of others and the rewards that come from creating
strong personal connections for life.The Work--- Attainment and
upkeep of customers' accounts including maintaining updated
customer information in the store computer system and documenting
all customer payment appointments--- Assist General Manager with
operational functions which include account recommendations,
payment frequency and payment history to monitor accuracy--- Second
up to the General Manager--- Build authentic customer relationships
to support customers in their ownership goals and drive sales---
Manage the collections process by counseling customers to gain
timely lease/merchandise renewals--- Review and close lease
agreements, which includes confirming customer identification,
collecting money and obtain customer signatures on lease
agreements--- Contact customers who have not renewed merchandise
agreements--- Maintain customers contact over the phone and through
home visits--- Update customers information and maintain
accuracy--- Manage entire accounts staff to achieve daily, weekly
and monthly accounts department goals--- Clean and certify
merchandise in the cleaning station for all merchandise personally
returned--- Complete and maintain weekly vehicle maintenance sheet
and route sheets daily--- Load, secure and protect product in
company vehicle--- Safely operate company vehicle--- Assist the
Sales Team as needed--- Any other reasonable duties requested by
managementRequirements--- United States at least 21 years old with
a valid state Driver's License and compliance with the Company's
Driver Qualification Policy; including satisfactory MVR (driving
record). Canada at least the age of 18.--- Must meet DOT
requirements to obtain certification in required states (United
States)--- Ability to work schedule of hours varying from 8 am to 9
pm--- Ability to lift up to 50 lbs. without help and up to 300 lbs.
with the assistance of a dolly--- Two years of college or two years
of previous management experience preferred--- High School diploma
or equivalent preferred--- Excellent interpersonal and
communication skills--- High energy with the ability to effectively
perform all functions of the store and multitasking effectively---
Proper telephone etiquette--- Uphold the Aaron's Brand and protect
company assets--- Maintain a professional appearance--- Proficient
computer skillsAaron's Total RewardsOur team members are our
greatest asset. As an expression of our appreciation, Aaron's is
proud to offer outstanding career training, competitive performance
incentives, excellent advancement opportunities, and a distinctive
benefits package which includes:--- Sundays off--- Employee
assistance program--- Employee purchase program with exclusive
discounts--- Physical and financial well-being programs--- Tuition
reimbursement--- Employee Business Resource Groups--- 401(k) plan
with contribution matching--- Paid time off, including vacation
days, sick days, and holidays--- Life and disability insurance---
Medical, dental and vision insurance--- Paid paternal leave---
Stock purchase plans--- Pay on Demand Benefits vary based on full-
and part-time employment status.About Aaron'sAt Aaron's we offer
sales and lease-to-ownership of specialty items including
furniture, consumer electronics, home appliances, and accessories
throughout the United States and Canada. Our customers shop at
Aaron's for the same reason you should choose us for the next step
in your career - our ability to positively influence people's
lives. If you are looking for a company with the passion and
dedication to make a difference in the lives of customers and team
members alike, join us today.Aaron's is committed to creating a
diverse and inclusive work environment, celebrates our team
members' differences, and is proud to be an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, pregnancy, religion, sex,
sexual orientation, gender identity, national origin, age,
disability, veteran status, military duty, gender expression,
genetic information, or any other protected class. Candidates who
require accommodation during the recruitment process should contact
.Aaron's is an Equal Opportunity Employer.
Keywords: Aaron's, Huntsville , Customer Accounts Manager, Executive , Cullman, Alabama
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