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Vice President, Customer Success

Company: Parry Labs, LLC
Location: Huntsville
Posted on: September 23, 2022

Job Description:

Overview:
The Vice President, Customer Success ("VP CS") is a member of the Parry Labs Operations Leadership team and will be a customer-obsessed advocate and analytical problem solver to accelerate the adoption of Parry Labs Technologies. The VP of CS will build trust-based relationships, deliver top-notch customer solutions, expand programs through organic growth, and proactively identify new revenue and business opportunities for Parry Labs.
The VP CS will play a foundational role in leading the programs customer strategy, setting standards, and building processes that scale as the business grows and customer requirements expand. The successful candidate will be both a compelling external-facing leader and a strong internal advocate and partner across the organization.
As the VP, Customer Success, you will be responsible for:


  • Supporting Programs and Engineering in program expansion and developing new customer offerings
  • Assisting to close new customer sales and overseeing customer onboarding to ensure a smooth and seamless process
  • Customer technical lead for relationships to fully understand their needs and delight them in the delivery of products and services
  • Building a framework and toolkit for daily, weekly, monthly, and quarterly customer interactions and formal business reviews
  • Delivering against KPIs, refining and tracking metrics that ultimately drive customer retention and expansion
  • Being the voice of the customer and advising internal and external partners as we build the future of fleet management products and services centered around electric vehicles and clean energy

    Desired Profile:

    • 20+ years in a customer-focused role with proven ability to deliver customer growth
    • A builder with an affinity for the fast pace and change of a high-growth company
    • A detail-oriented, continuous improvement mindset with the ability to envision how things can be done more efficiently and the desire to ensure success
    • Ability to flex between strategy and diving deep into the details
    • Proven ability to be both a doer and a leader, getting into the weeds while building the foundation for scale
    • Exceptional communication, influencing and relationship building skills
    • Excellent problem-solving, empathy, listening and critical thinking skills
    • Strong team collaborator with the ability to own and execute work product independently and through others
    • Energized by and passionate about Inspiration's mission to contribute to climate solutions by accelerating the electric vehicle transition

      Education:

      • Bachelor's Degree; a Master's Degree or MBA is desired

        Life at Parry Labs
        Company Activities: Here at ParryLabs,we take our work environment serious. We have established a Culture Committee to bringthe best activitiesandworkcollaborationtogethertoengage a diversified team.
        Health & Fitness: We offer Medical, Dental & Vision coverage; Wellness Resources; Life Insurance.
        Employee Incentives: 401K; Educational Assistance;Casualwork environment;Flex Schedule; Generous PTO; Work-life balance; Upward Mobility; Relocation
        *The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business need.
        **Candidates must have the ability to obtain a US Government security clearance and will be subject to a US security background investigation. An active security clearance is preferred. Parry Labs is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, protected veteran status, or any other factor prohibited by applicable law.

Keywords: Parry Labs, LLC, Huntsville , Vice President, Customer Success, Executive , Huntsville, Alabama

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