Service Desk Manager
Company: General Dynamics Information Technology
Location: Huntsville
Posted on: August 7, 2022
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Job Description:
Manages all activities related to the staffing and operation of
an information systems help desk Plans, prioritizes, and schedules
help desk activities to ensure continuity of service Leads,
directs, evaluates, and develops help desk staff to ensure that
users receive competent and timely service Analyzes help desk
inquiries to identify recurring user problems, recommend solutions,
and to identify areas where help desk service can be improved
Ensure that help desk staff use and maintain problem management
databases or other help desk software so that help desk activities
and performance can be monitored Develops problem solving
guidelines, checklists, or other materials to assist help desk
staff to respond to user problems that are recurring or routine
Evaluates Help Desk Systems and Processes for efficiencies and
recommend improvements, as needed Respond to more complex,
escalated enquiries from team members SCOPE OF ROLE: Manages one or
more small to medium sized teams consisting of a few disciplines.
Low to Medium Complexity. Direct reports are non-exempt or exempt
EDUCATION AND EXPERIENCE: BA/BS or equivalent, 5+ years of
experience About Our Work We are GDIT. The people supporting some
of the most complex government, defense, and intelligence projects
across the country. We deliver. Bringing the expertise needed to
understand and advance critical missions. We transform. Shifting
the ways clients invest in, integrate, and innovate technology
solutions. We ensure today is safe and tomorrow is smarter. We are
there. On the ground, beside our clients, in the lab, and
everywhere in between. Offering the technology transformations,
strategy, and mission services needed to get the job done. COVID-19
Vaccination GDIT does not have a vaccination mandate applicable to
all employees. To protect the health and safety of its employees
and to comply with customer requirements, however, GDIT may require
employees in certain positions to be fully vaccinated against
COVID-19. Vaccination requirements will depend on the status of the
federal contractor mandate and customer site requirements. GDIT is
an Equal Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or veteran status, or any other
protected class.
Keywords: General Dynamics Information Technology, Huntsville , Service Desk Manager, Executive , Huntsville, Alabama
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