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Director of Center Operations

Company: Outpatient Diagnostic Center of Alabama
Location: Huntsville
Posted on: January 16, 2022

Job Description:

Description:Join an energetic, patient-focused team! Outpatient Diagnostic Centers of Alabama is currently seeking an experienced Director of Center Operations for a Full-time position at our outpatient imaging center located in beautiful Huntsville, AL.JOB SUMMARY:Under the direction of the Administrator, Sr. Director, VP, or EVP, the Director of Center Operations:Must have experience and knowledge of business practices, budgeting, accounting, and supervisory techniques. Must have a working knowledge of clinical and support service operations, the ability to plan and direct the work of others, and assist with the development and implementation of policies and procedures. A comprehensive knowledge of modern business and leadership practices is required. Must be knowledgeable of medical and/or imaging billing, payer contracts, and reimbursement practices. Must also be knowledgeable of imaging accreditation and applicable industry regulations (ACR, Medicare, etc.). Must be able to effectively communicate, both orally and in writing. Must possess the ability to assist in developing program objectives and deadlines and work within approved budget. Must be proficient in computer applications, to include MS Office Suite.ESSENTIAL JOB FUNCTIONS

  • Develops and maintains effective and professional working relationships with center Medical Director(s), Radiologists, OIA, and when applicable, partner and radiology leadership. Communicates regularly and involves them in decisions as appropriate.
  • Performs and/or ensures proper training and orientation of new employees within area of responsibility, and completes and delivers regular, timely, and meaningful performance feedback and evaluations to direct reports. Ensures the same for all staff within area of responsibility.
  • Coordinates and/or assists in the coordination of ongoing training for staff, and attends meetings as scheduled.
  • Supervises staff and daily workflow for areas of responsibility and/or ensures the same of a supervisor that is a direct report.
  • Approves employee timesheets by applying established time keeping policies to direct reports using the time and attendance system. Ensures the same for employees that report to their second level leaders.
  • Assists with developing, maintaining, and revising policy and standard operating procedures to ensure content and accurate information is available to staff at all times.
  • Regularly creates and distributes staffing schedules by assigning work shifts based on center needs, adjusting schedule and shifts based on volume demand and to accommodate staff vacancies. Ensures the same of a supervisor that is a direct report.
  • Assists in the participation of planning fiscal year budget and operates areas of responsibility within established budget.
  • Collaborates with the Administrator and takes action to implement programs within area(s) of responsibility, which address quality control and improvement and streamlining of work to: a) increase referral volume, b) hardwire best practices to promote exceptional service and experience to patients, peers, and external customers.
  • Actively supports organizational goals by establishing regular meetings with direct reports and/or staff to discuss and develop strategies to measure and track results, and achieve success with in the categories of People, Quality, Growth, Service, and Finance.
  • Assist with developing, maintaining, and revising policy and standard operating procedures to ensure content and accurate information is available to staff at all times.
  • Supports a work environment which promotes cross-training of work responsibilities for all work groups.
  • Works with and as an extension of the Administrator/Director to oversee/develop and implement programs and strategies which address/ensure:
  • a. Proper staffing levels
  • b. Timely recruitment of a high-quality work force
  • c. Proper orientation and training of new employees
  • d. On time completion and delivery of performance evaluations
  • e. Effective coordination of daily activities.
  • Works with and as an extension of OIA HR department to perform local HR responsibilities as needed or directed to ensure established and communicated procedures are followed at the center level, and proper completion and handoff of required paperwork such as PAFs, PRFs, NURF, I9, Applications, etc. are submitted within the established timeframe.
  • Provides regular, timely and meaningful performance feedback to direct reports during regular meetings & the evaluation process. Properly documents feedback discussions as they occur. Promptly uses and follows the centers "Progressive Disciplinary & Standards of Conduct" policy and procedure with direct reports when informal coaching is not effective in facilitating the desired change in performance . Ensures the same for all center level leaders for consistency within the center.
  • Works with center staff and center level leaders to hardwire best practices in support of the sales effort and market demand. Swiftly and consistently acts to resolve operational barriers to accommodate volume growth, and referring provider/patient needs. Regularly communicates operational opportunities or challenges to sales team.
  • Works with Administrator to ensure center operations are in compliance with state and federal law and applicable accreditation, regulatory, and safety standards within areas of responsibility.
  • Maintains department inventory, monitors supply costs, orders routine supplies, and/or ensures the same of a supervisor or employee that is a direct report.
  • Reviews work quality on an on-going basis, documenting any performance issues and provides feedback to staff for re-education when needed, and/or ensures the same of a supervisor that is a direct report.
  • Responsible for management of staff and functions of designated areas.
  • May initiate and perform disciplinary action, in absence of the administrator, after consulting with Human Resources.
  • Performs and/or ensures ongoing quality assurance and quality improvement activities are completed.
  • May be asked to assume some of the duties of Administrator when the Administrator is unavailable.
  • Works as an extension of the administrator/director to achieve organizational patient satisfaction goal and ensures self and staff demonstrate consistent use of AIDET (Acknowledge patient, Introduce yourself, provide Duration/timeline for test, Explain the process & Thank them for choosing the center) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customer. Facilitates prompt follow up and creates action plan to address and implement training and/or other strategies to improve patient satisfaction scores that fall below the organizational goal.
  • Performs all other duties as assigned.. Requirements:EXPERIENCE:
    • To be competitive, applicants must have leadership and management experience in a hospital, health care, or related field.
    • Knowledge of modern business practices and budgeting, accounting, and supervisory techniques.EDUCATION:
      • Bachelor's degree or graduate from an accredited program in Nursing, Radiologic or Nuclear Medicine Technology, and/or equivalent in experience.LICENSE/CERTIFICATION:
        • Candidates with relevant existing licensure or certification will be required to maintain that licensure or certification.
        • CRA preferred for Clinical OperationsSKILLS/ABILITIES:
          • Knowledge of management principles and practices.
          • Knowledge of business practices, budgeting, and supervisory techniques for the assigned area of responsibility or related field.
          • Knowledge of defined specialty area of imaging or related field.
          • Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and retrieving of data.Our outpatient imaging center offers competitive salary and benefits. Pre-employment drug screen and background check are required. If qualified, please apply today for immediate consideration.OIA partners with local healthcare providers to develop, own and operate quality, easily accessible, service-oriented outpatient diagnostic imaging centers. To learn more, visit us at Opportunity Employer.

Keywords: Outpatient Diagnostic Center of Alabama, Huntsville , Director of Center Operations, Executive , Huntsville, Alabama

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