COLLECTIONS MANAGER (Financial Institution, Bank or Credit Union)
Company: Client: Confidential
Posted on: November 22, 2021
Collections Manager, Huntsville, AL 35810 (will consider a
Setting interviews for next week.
Please forward resume and salary seeking (range) for immediate
3+ years in Collections
5+ years' management / leadership (job 100% management)
Degree a plus
-- Plans, organizes, evaluates and manages the work of staff within
the department; utilizes resources effectively; implements plans,
programs and work processes and procedures necessary to achieve
desired results; coordinates and integrates functions within the
department and across the Credit Union.
-- Partners with Member Solutions Manager to streamline loss
mitigation processes and to determine appropriate workout products
are available and offered to members facing financial hardship;
actively promotes a culture with collectors to ask questions of
delinquent members and develop expertise for effective referrals to
Member Solutions for financial counseling options.
-- Participates in establishing business, operational and member
service plans and initiatives to meet Credit Union goals and
-- Provides leadership and works with staff to develop and retain
highly competent, member service-oriented staff through training
and day-to-day management practices that support the Credit Union's
mission and strategic goals: ensures that Assistant Managers and
Specialty Collectors (bankruptcy, deceased, mortgage, repossession,
Rural King) are well informed and the continuity of the function is
ensured by trained back up personnel for each area of focus
-- Establishes performance requirements and objectives for staff;
monitors and evaluates their performance; provides coaching and
development opportunities; finds ways to recognize performance;
addresses performance deficiencies and takes disciplinary action,
if warranted, in accordance with Credit Union's policies and
-- Serves as a SME in all phases of collections. Acts as a liaison
with attorneys and third-party vendors; carries out contract
reviews; Directs, analyzes and monitors all activities related to
collateral repossessions, repayment plans, real estate (Secondary
Market Loans & Portfolio Loans) foreclosure, short sales,
forbearance, modification programs, foreclosure alternative
programs, standard and streamlined modifications, deeds-in-lieu of
foreclosures and other means of minimizing loss to the Credit
-- Performs assessment of delinquent accounts to determine
collectability; analyzes accounts for approval of foreclosures,
charge-offs and legal actions.
-- Monitors performance of the Collection Department staff and
ensures optimum efficiency and effectiveness in achieving
satisfactory delinquency ratios and charge-off performance.
Develops methods to decrease delinquency and minimize financial
-- Ensures staff are well trained to best practices in collection
activities, system capabilities, and compliance.
-- Defines system capabilities, evaluate current and potential
technology use and the need for improve performance. Ensures that
staff members are properly trained on appropriate department
-- Finds ways to continually improve the efficiency of departmental
processes to provide the best service to our members.
Relocation Assistance Available - Possible for ideal candidate
Keywords: Client: Confidential, Huntsville , COLLECTIONS MANAGER (Financial Institution, Bank or Credit Union), Executive , Huntsville, Alabama
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