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Back End Billing Department Manager

Company: Eurofins USA
Location: Huntsville
Posted on: November 19, 2021

Job Description:

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. In 2019, Eurofins generated total revenues of EUR --- 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years. Job Description Position Summary: This is a team leadership position, with responsibility for the Company's receivables. The Billing Manager will be responsible for and maintain production and quality standards to ensure efficiency and accuracy. They will evaluate and coordinate the activities of staff to ensure that short-and-long range objectives are met. The Billing Manager will coordinate with others to implement change and ensure compliance with corporate policy and audit standards. Essential Duties and Responsibilities:

  • Overall training and oversight of the back-end billing process to ensure compliance and timely filing
  • Analyze and follow up on billing issues following each issue to its completion. Report trends to error and denial trends to the Billing Department Director
  • Monitor updates to the accounts receivable system including printing and reviewing reports, (e.g, daily postings and balances, adjustments, etc.)
  • Responsible for all Aging AR buckets in relation to Denials, Posting, and Medical Records
  • Decrease timely filing adjustments
  • Monitor all adjustments and complete quality reviews with reporting trends to the Billing Department Director
  • Continue to decrease number of days outstanding in relation to Aging AR
  • Trend deficiencies related to incomplete requisitions that impact revenue
  • Trending all payors related to denials related to deficient payments
  • Review and understand all payor medical records reviews and audits for quality and productivity to ensure compliance with submission
  • Know and support approved corporate and departmental policies and procedures relating to business procedures, philosophies and conduct ensuring communications and acceptance by staff
  • Operate and execute procedures and processes, within area of responsibility, in accordance with the established company policies
  • Maintain, statistical reports for use in staffing and management decisions; perform quality assurance audits; track errors as assigned
  • Ensure that the staff is appropriately trained and that training materials are current
  • Serve as a resource to others at all levels in problem solving, testing changes, meeting audit, and identifying and implementing improvements. Communicate directly with internal and external parties to resolve complex problems
  • Represent the department in meetings on a variety of topics with co-workers and/or outsiders; maintain adequate documentation of these meetings and ensure that findings are shared appropriately
  • Responsible for managing the activities of assigned billing staff in providing quality billing services and settlements in a timely and accurate manner ensuring adherence to department policies and procedures
  • Perform other duties or projects as assigned with ability to multitask and prioritize deliverables and understand business needs
  • Set the example relating to professionalism, attendance, attitude, Diatherix and attire.
  • Network with all supporting departments, provide consistent communication and feedback
  • Create and foster a team environment with all the billing team and leadership team
  • Must be able to work standard operating hours 7-5:30pm Monday-Friday
  • Must be able to work evenings, weekends as required Core Competencies with Definition Oral Communication: The ability to express oneself clearly in conversations and interactions with others.
    • Speaks clearly and can be easily understood.
    • Tailors the content of speech to the level and experience of the audience.
    • Uses appropriate grammar and choice of words in oral speech.
    • Expresses ideas concisely in oral speech.
    • Summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication. Written Communication: The ability to express oneself clearly in business writing.
      • Expresses ideas clearly and concisely in writing using grammatically correct language.
      • Tailors written communications to effectively reach an audience.
      • Uses graphics and other aids to clarify complex or technical information.
      • Uses an appropriate business writing style. Managing Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
        • Works cooperatively with others to produce innovative solutions.
        • Helps employees to develop a clear understanding of what they will need to do differently, as a result of changes in the organization.
        • Implements or supports various change management activities (e.g., communications, education, team development, coaching).
        • Establishes structures and processes to plan and manage the orderly implementation of change.
        • Helps individuals and groups manage the anxiety associated with significant change.
        • Facilitates groups or teams through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods. Providing Motivational Support: The ability to enhance others' commitment to their work.
          • Recognizes and rewards team members for their achievements and contributions.
          • Expresses pride in the group accomplishments and encourages team members to feel good about their accomplishments.
          • Finds creative ways to ensure that team members view their job rewarding.
          • Identifies and promptly tackles morale problems.
          • Gives talks or presentations that energize groups.
          • Fostering Teamwork: The ability to demonstrate interest, skill, and success in getting groups to learn to work together.
          • Provide opportunities for people to learn to work together as a team.
          • Enlist the active participation of everyone.
          • Ensure that all team members are treated fairly.
          • Recognizes and encourages the behaviors that contribute to teamwork. Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
            • Anticipates possible problems and develops contingency plans.
            • Notices trends and develops plans to prepare for opportunities or challenges.
            • Anticipates the consequences of situations and plans accordingly.
            • Anticipates how individuals and groups will react to situations and information and plans accordingly. Initiative: Identifies what needs to be done and does it before being asked or before the situation requires it.
              • Does more than what is normally required in a situation.
              • Seeks out others involved in a situation to learn their perspectives.
              • Takes independent action to change the direction of events. Developing Others: The ability to delegate responsibility and to work with others and coach to develop them.
                • Provides helpful, behaviorally specific feedback to others.
                • Share's information, advice, and suggestions to help others to be more successful; provides effective coaching.
                • Gives people assignments that will help develop their abilities.
                • Regularly meets with employees to review their development progress.
                • Recognizes and reinforces people's developmental efforts and improvements.
                • Expresses confidence in others' ability to be successful. Qualifications Education/Experience:
                  • Bachelor of Science degree in Business or a related field
                  • Requires 8+ years of experience in a related area
                  • AAPC or AHIMA certification is a plus
                  • Previous Management experience with additional emphasis on Billing Revenue Cycle process
                  • Billing Manager with direct reports greater than 15 with minimum of 8 yrs experience a must
                  • Experience in Laboratory Billing preferred
                  • Experience working with Xifin Billing System preferred
                  • Thorough understanding of HIPAA compliance and PHI management Ability and/or Skills:
                    • General software skills, including Microsoft products and an aptitude for learning other products. Familiarity with billing software such as Xifin and Frontrunner
                    • Detailed experience with Excel, Pivot tables, gantt charts, trending, and analytical reporting a must
                    • Knowledge of bank operations including ACH, check/card processing, and lockbox
                    • Understanding of payor trends and policies
                    • Advanced analytical skills related to billing processes, staffing and work assignments across departments, problem-solving and progressing towards objectives
                    • Strong organizational skills a must
                    • Must be able to multitask and meet deadlines
                    • Must have increased understanding of basic computer systems
                    • Strong verbal and written communication skills a must
                    • Extra hours will be required from time to time to meet critical deadlines and department objectives
                    • Interpersonal skills for coaching, mentoring staff and co-workers
                    • Must demonstrate decision making, prioritizing deliverables, and team building skills Additional Information Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer. M-F 8am-5pm Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Keywords: Eurofins USA, Huntsville , Back End Billing Department Manager, Executive , Huntsville, Alabama

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