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Desktop Support L3 Engineer

Company: Proit Inc
Location: Huntsville
Posted on: May 11, 2024

Job Description:

*Relevant Experience **(in Yrs)*10+ Yrs.*Must Have Technical/Functional Skills*Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.*Experience Required**Roles & Responsibilities*Network (LAN, WAN and Wireless) Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic) TCP/IP, DHCP, Subnetting, VLAN, POE Experience with packet capturing, example: Wire Shark Network maintenance, support and refresh Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolutionData Center (Server Room) Management Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.) Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc. Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolutionServer Management Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair DHCP, DNS, Print Server, File Shares, Microsoft SCCM Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware Knowledge of Server 2012/2016 Policy and Security ManagementCritical plant floor hardware support Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.) ANDON and PLC (Programmable Logical Controls) support knowledge First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SMEs) Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time On-call 24x7 availability during non-work hours and ability to work flexible hours and overtimeOther Must Have Attributes for Level 3 Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment Strong team worker with professional demeanor and strong ethics Good written and oral communication skills are required Experience with remote control tools and remote support (off-site) Ongoing support of various Manufacturing computer systems Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects Change Management process Associate or Bachelors Degree in Computer Information Systems, Computer Science or related field TMMBC English 50%-100% Competence*Work Location *(State, City and Zip)Huntsville, ALJob Type: Full-timePay: $95,463.04 - $105,202.80 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Health savings account* Life insurance* Retirement plan* Tuition reimbursement* Vision insuranceSchedule:* 8 hour shift* Monday to FridayApplication Question(s):* Kindly Mention your Current Location & Zip Code* Please Mention your Work Authorization (USC OR GC)Experience:* Desktop support: 10 years (Preferred)* Network (LAN, WAN and Wireless): 5 years (Preferred)* Data Center (Server Room) Management: 7 years (Preferred)* Server Management: 6 years (Preferred)* Critical plant floor hardware support: 6 years (Preferred)* Windows Active Directory: 8 years (Preferred)Ability to Commute:* Huntsville, AL (Preferred)Work Location: In personby Jobble

Keywords: Proit Inc, Huntsville , Desktop Support L3 Engineer, Engineering , Huntsville, Alabama

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