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IT Support Engineer

Company: Sangoma
Location: Huntsville
Posted on: June 24, 2022

Job Description:

IT Support Engineer Sangomas value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls, and Trunking. We are looking for an IT Support Specialist for our office located in Huntsville, Alabama. This position requires that you have the ability to commute to the Huntsville office daily in a timely manner. You will be a key member of the IT Operations team reporting to the IT Operations Manager. It is essential that the candidate have an aptitude for "getting things done" and the ability to work well both in a team environment as well as independently.Your Role:
Responsible for all aspects of installation, configuration, maintenance, and delivery of all standard end user hardware and software, including Windows and MacOS devices

Provide frontline customer service in complex/high profile work areas, either remotely or at the end users location, using troubleshooting and technical skills to resolve complex problems and perform maintenance tasks.

Coordinate with in-person and remote employees to provision and decommission laptops/desktops/servers, user and service accounts, mailboxes, application access and permissions in our cloud / on-premise hybrid environment.

Demonstrate the ability to research and resolve employees issues in a timely and accurate manner with minimal guidance.

Maintain accurate inventory, assign asset tags and maintain asset management data for all end user hardware and peripherals.

Create and maintain technical documentation related to system configurations, process, procedure, and knowledge base articles

Work as a key contributor on enterprise-wide IT operations projects

Provide regular status and progress towards milestones with ones supervisor

Perform password resets and administer users in an active directory environment.

Monitor/update ticketing systems and make sure they are addressed in a timely fashion.

Triage inbound tickets, providing first touch communication, assigning priority, and routing to the correct next-level when needed

Your Background:
2 or 4-year degree with 6 years of work experience

No degree with 5-8 years of relevant work experience

Ability to multi-task and effectively manage competing demands, interruptions, and distractions

Ability to communicate effectively/consistently and develop respectable working relationships with other coworkers and service owners

Ability to constantly adapt to a fast paced, ever changing technology landscape filled with smartphones, virtual desktops, and a wide array of desktop computing hardware/software

Job Applicant Privacy Notice:

Sangoma collects and processes personal data related to job applicants as part of our recruiting process. We are committeed to being transparent about how we collect and use that data to meet our data protection obligations. Please visit to view our complete Privacy Policy.
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Keywords: Sangoma, Huntsville , IT Support Engineer, Engineering , Huntsville, Alabama

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