IT Support Engineer
Company: Sangoma
Location: Huntsville
Posted on: June 24, 2022
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Job Description:
IT Support Engineer Sangomas value proposition is audaciously
simple, our solution is highly scalable and our level of service
reliability is unparalleled. Sangoma offers the only global fully
integrated communication and productivity SaaS platform in the
market which includes: UCaaS, Collaboration, Video, Contact Center,
Virtualization, Access Controls, and Trunking. We are looking for
an IT Support Specialist for our office located in Huntsville,
Alabama. This position requires that you have the ability to
commute to the Huntsville office daily in a timely manner. You will
be a key member of the IT Operations team reporting to the IT
Operations Manager. It is essential that the candidate have an
aptitude for "getting things done" and the ability to work well
both in a team environment as well as independently.Your Role:
Responsible for all aspects of installation, configuration,
maintenance, and delivery of all standard end user hardware and
software, including Windows and MacOS devices
Provide frontline customer service in complex/high profile work
areas, either remotely or at the end users location, using
troubleshooting and technical skills to resolve complex problems
and perform maintenance tasks.
Coordinate with in-person and remote employees to provision and
decommission laptops/desktops/servers, user and service accounts,
mailboxes, application access and permissions in our cloud /
on-premise hybrid environment.
Demonstrate the ability to research and resolve employees issues in
a timely and accurate manner with minimal guidance.
Maintain accurate inventory, assign asset tags and maintain asset
management data for all end user hardware and peripherals.
Create and maintain technical documentation related to system
configurations, process, procedure, and knowledge base articles
Work as a key contributor on enterprise-wide IT operations
projects
Provide regular status and progress towards milestones with ones
supervisor
Perform password resets and administer users in an active directory
environment.
Monitor/update ticketing systems and make sure they are addressed
in a timely fashion.
Triage inbound tickets, providing first touch communication,
assigning priority, and routing to the correct next-level when
needed
Your Background:
2 or 4-year degree with 6 years of work experience
No degree with 5-8 years of relevant work experience
Ability to multi-task and effectively manage competing demands,
interruptions, and distractions
Ability to communicate effectively/consistently and develop
respectable working relationships with other coworkers and service
owners
Ability to constantly adapt to a fast paced, ever changing
technology landscape filled with smartphones, virtual desktops, and
a wide array of desktop computing hardware/software
Job Applicant Privacy Notice:
Sangoma collects and processes personal data related to job
applicants as part of our recruiting process. We are committeed to
being transparent about how we collect and use that data to meet
our data protection obligations. Please visit
https://www.sangoma.com/legal/ to view our complete Privacy
Policy.
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Keywords: Sangoma, Huntsville , IT Support Engineer, Engineering , Huntsville, Alabama
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