General Manager
Company: Scenthound Birmingham, AL
Location: Birmingham
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Perks and Benefits: Competitive
Salary base pay, performance bonuses Medical, dental, and vision
insurance benefits Merit-based pay increases Paid Vacation
Complimentary service membership About the Position: The Scenter
Manager is a vital position at Scenthound, offering strong
leadership, sales expertise, and exceptional customer service. This
position requires: Management experience Customer service
experience (retail, restaurant) Strength to lift up to 70 pounds;
stamina to stand for long periods of time Reliable transportation
Willingness to work in a smoke-free environment Who We Are Looking
For: We are searching for a confident manager who leads with
integrity, honesty, and compassion. A successful Scenter Manager is
an independent problem solver, adaptable, detail-oriented, and
compassionate dog lover! We are looking for a HANDS-ON leader who
can manage the day-to-day operations of the Scenter with an
emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket
Price, Rebook Ratio, etc. Tasks: Drive membership sales through
health and wellness education Maintain a knowledgeable team that
prioritizes dog wellness and safety Provide leadership, guidance,
and mentorship for the Scenter employees Drive employee development
through leadership, training, and performance reviews Uphold
quality standards through hands-on participation, employee audits,
and training Promptly and accurately communicate information from
upper management to your team Identify when/ where help is needed
and provide assistance to keep Scenter on schedule Create an
environment conducive to teamwork, open communication, and
Scenthound values Manage client expectations; Resolve customer
concerns Ensure the safety of dogs and team members at all times
Adhere to Scenthound sanitary and cleaning practices Skills and
Abilities: Effective communication with team members and dog
parents Leadership, coaching, mentorship Recruiting, hiring, and
creating a happy and effective team Problem-solving Attention to
detail Time-management ability to make an efficient schedule
Computer/ technology proficiency Accountability; hold oneself and
others to a high quality of services
Keywords: Scenthound Birmingham, AL, Huntsville , General Manager, Customer Service & Call Center , Birmingham, Alabama
