Pet Resort Customer Service Representative
Company: CLAWINGTON OF MADISON LLC
Location: Madison
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Benefits: Dental insurance
Employee discounts Health insurance Opportunity for advancement
Paid time off Training & development Vision insurance Position
Overview: We are seeking a friendly, compassionate, and organized
Pet Resort Receptionist to join our team. In this role, you will be
the first point of contact for pet parents and their companions,
providing exceptional customer service and ensuring smooth front
desk operations at our busy pet resort. Your love of animals,
attention to detail, and ability to multitask in a dynamic
environment will help create a welcoming and positive experience
for every guest. Responsibilities: Greet pet parents and their
furry family members with warmth and professionalism. Answer phones
and emails, schedule appointments, and provide detailed info about
our services. Check pets in and out for boarding, daycare,
grooming, and other services. Accurately manage customer and pet
records in our system. Handle billing, payments, and basic
administrative tasks. Assist in resolving customer concerns with
empathy and efficiency. Communicate with team members across
departments to ensure smooth daily operations. Occasionally assist
with light animal handling during check-in/out. Requirements:
Previous experience in a customer service, receptionist, or front
desk role preferred. Strong communication and multitasking skills.
Comfortable working in a fast-paced environment. Professional,
calm, and positive under pressure. Passion for animals and
commitment to excellent service. Ability to work as part of a
teamand love it! Familiarity with pet care, veterinary, or grooming
services a plus. Must be computer-literate and able to quickly
learn scheduling and POS systems. Physical Requirements: This role
involves a mix of front desk duties and occasional hands-on tasks
around the facility. Applicants should be comfortable with the
following: Lifting and carrying pet food, small animals in
carriers, and other items Standing, walking short distances
repeatedly, performing light cleaning, and organizing throughout
the day Operating a computer, phone system, and other office
equipment for extended periods.
Keywords: CLAWINGTON OF MADISON LLC, Huntsville , Pet Resort Customer Service Representative, Administration, Clerical , Madison, Alabama
