Clerical
Company: Encore Rehabilitation
Location: Cullman
Posted on: June 23, 2022
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Job Description:
Front Office/ReceptionistJob Description/SummaryPRIMARY
FUNCTIONThe Receptionist is a non-licensed worker who has completed
an on-the-job training program. The primary function of the
Receptionist is to perform office-related duties.RESPONSIBLE
FORPerforming general clerical duties as well as daily patient
charges and assisting with maintaining the efficient operation of
the facility.SPECIAL DEMANDSMust be able to accept responsibility
and respect authority. Must demonstrate good judgement and common
sense. Willingness to work under pressure. Must be able to accept
constructive criticism. Must be able to hold in confidence medical
records of all patients. Must be able to work with individuals of
all ages.QUALIFICATIONSEDUCATION: Must have completed the twelfth
grade level of school.EXPERIENCE: Background of
secretary/receptionist work.PRIMARY DUTIES* Coordinates and
schedules patients' appointments.* Maintains all aspects of patient
medical records, including scheduling 30-day re-evaluations and
re-certifications for Medicare* Records daily patient charges and
assists with deposit.* Tracking and collection of patient's
deductibles and copayments.* Performs general
receptionist/secretarial duties such as answering phone, phone
messages, filing, etc.* Processes all dictation, copies and
forwards to referring doctor to include Medicare recerts.* Any
other duties as assigned by the Office Manager/ Clinical
Director.RECEPTIONIST DUTIES* ANSWERING PHONE: Answer phone before
third ring using a pleasant voice state"Good Morning/Afternoon,
company name and who is speaking". If the person calling is trying
to reach someone who is not available, always offer to take a
message.* NEW PATIENT: When new patients call to schedule
appointments they should be given an appointment within 24-48
hours, if possible. Obtain patient's name, phone number, diagnosis,
referring doctor, frequency and duration as stated on prescription
and insurance information. Use new patient referral sheets to log
this information. Call insurance company for verification of
insurance, percentage of coverage for rehab services, deductible
information and if this has been met and precert rehab services if
required. If patient is workman's comp, then prior authorization
for frequency and duration must be done prior to patient's first
appointment. Fill out workman's comp authorization form, be sure
and obtain a (employer's name, file or claim number, address) mail
claims and length of authorization. Pre-cert workman's comp if
indicated by adjuster and log precert information on bottom of
workman's comp authorization form so future authorization will be
easily noted to precert.* CHECKING IN PATIENTS: Greet patients upon
arrival and provide them with a sign in sheet. Always use patient's
name when addressing them, if possible. Provide new patients with
patient information sheet and either financial or workman's comp
information sheet. Obtain rehab prescription and copy of insurance
cards. Make patient's chart according to instructions in PATIENT
CHARTS. Make up charge ticket for therapist inputting patient's
name, date and therapist initials. Notify appropriate office
personnel that patient is ready to be brought back for treatment.*
CHECKING OUT PATIENTS: have designated office personnel discuss
patient's account, insurance coverage and inform them of their
ESTIMATED portion of their bill. Set up payment schedule and have
patient sign appropriate promissory note if applicable. Collect
patient's co-payment daily. Schedule patient for next appointment.*
SCHEDULING PATIENTS: Schedule patients on a weekly/daily basis for
their appointment times, trying to accommodate work schedules when
necessary. Inform patient if they require specific appointment
times to schedule their appointments early for the coming week.
When scheduling patient for the next weeks appointments, ask if
they have a return appointment with their physician and write
'Letter to Doctor" above their name on appointment book prior to
M.D. visit
Keywords: Encore Rehabilitation, Huntsville , Clerical, Administration, Clerical , Cullman, Alabama
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