Consumer Client Service Manager
Company: First Merchants Bank
Location: Decatur
Posted on: January 23, 2026
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Job Description:
Job Description Job Description First Merchants Bank is seeking
a Consumer Client Service Manager to join our team! This position
will focus on leading and developing the banking center team in
collaboration with the Banking Center Manager. They will take a
leading role in mentoring and coaching the team to exceed sales and
referral goals and deliver high quality customer service
expectations, and will play a key role in ensuring the operational
soundness of the banking center through training, inspecting, and
coaching to policies and procedures. As part of this role you will:
Work with the Banking Center Manager to implement and lead sales
tactics and strategies for the banking center to drive sales
productivity while growing market share for deposits and loans.
Provide balanced feedback through ongoing informal and formal
documented coaching sessions monthly as a part of the Sales
Management Process. Utilize the kiosk to provide education and help
new and existing customers enroll in electronic banking products
and services as needed. Effectively utilize and mentor to the
guided conversation to deepen client relationships and deliver the
whole bank through cross selling and partner referrals to increase
share of wallet. Be the first person to provide assistance on the
teller line during peak times or when needed to help reduce wait
times and fill service gaps. Manage all operational aspects of the
banking center. Ensure successful results on the operational
scorecard for the banking center. Monitor and assist with the
resolution of deposit and loan exceptions in a timely fashion to
ensure compliance and improve the customer experience. To be
successful in this position, we require the following: High school
diploma or equivalent (GED/HSE). Experience - Over one (1) year of
sales, management, banking, or related experience. License - This
position requires S.A.F.E Act registration at the time of
employment through the Nationwide Mortgage Licensing System (NMLS).
Employees hired or transferring into this position will need to
meet the qualification requirements within three (3) months of
hire. Other - Obtain Notary Public designation within six (6)
months of employment. The following would be a plus: Demonstrated
ability to sell and cross-sell bank products and services. Consumer
lending experience. Supervisory or lead experience in the banking
industry. Demonstrated ability to manage sales team to achieve
threshold activity levels and performance goals. Bachelor’s degree.
First Merchants offers the following: Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance 401k Health Savings and
Flexible Spending Accounts Vacation/Sick Time Paid Holidays Paid
Parental Leave Tuition Reimbursement Additional Benefits A little
about us: First Merchants is guided by a genuine philosophy of
being a meaningful place to work and having a prosperous impact
across all walks of life throughout the communities we serve,
including consumers, businesses and other organizations. Our
Vision, Mission and Team statement reflect and reinforce that
authentic service philosophy. Our Vision is: To enhance the
financial wellness of the diverse communities we serve. Our Mission
is: To be the most responsive, knowledgeable, and high-performing
financial organization for our clients, teammates, and
shareholders. Our Team: "We are a collection of dynamic colleagues
with diverse experiences and perspectives who share a passion for
positively impacting lives. We are genuinely committed to
attracting and engaging teammates of diverse backgrounds. We
believe in the power of inclusion and belonging." Apply today to
begin your career with us!
Keywords: First Merchants Bank, Huntsville , Consumer Client Service Manager, Accounting, Auditing , Decatur, Alabama
